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Last updated 18 June, 2023

Uadd Sweden AB General Conditions regarding the Hack Rides platform

This document contains the general terms and conditions (terms) that apply to all services provided by Hack Rides through the limited company Uadd Sverige AB 559278-8078, referred to as Uadd. In this document, we, our, us, or Hack Rides refers to Uadd, and you, your, or the customer refers to our customers.


CONTACT DETAILS
You can contact us at info@uadd.se.

ACCEPTANCE OF TERMS
By registering an account and using our service, you agree to these terms. If you do not agree to the terms, you cannot create an account or use the service.

MODIFICATION OF TERMS
We reserve the right to change the terms and conditions at any time. To continue using our service, you must agree to any changes in the terms. The version of the contract that applies is the one in effect at the time you placed your travel order.

DEFINITIONS

CREATE ACCOUNT
To access the service, you need to create an account. Transferring the account to someone else is not allowed. Once you have created an account and made any necessary advance payments, the service will be available and ready to use or order as instructed on the website and the app.

DESCRIPTION OF THE SERVICE
We provide smart taxi services designed in collaboration with drivers, with a focus on sustainability. More information about the service is available on the website and in the app.

ORDERING THE SERVICE
When you order a taxi on one of our platforms, we will search for a taxi driver in our digital system among our connected drivers. The taxi driver decides for themselves whether they are interested in driving you between the selected starting position and the selected destination.
We collect information to determine your location, including GPS information, IP address, and Wi-Fi data. This helps us provide the best transport option at the best price for you and allows the driver to optimize the fastest and most efficient route for your transportation.
Your exact location helps us determine the pickup address, calculate a fixed price, and provide status updates. This information is collected with the consent of both drivers and passengers, as stated in our agreement.

CARPOOLING DURING YOUR CURRENT TRIP
Carpooling allows the driver, with your approval, to pick up one or more passengers during your ongoing transport. Travelers who participate in carpooling enjoy a significant price reduction.
When you agree to carpooling, you acknowledge that the journey may be longer and take more time compared to traveling alone in the taxi. You can easily activate or deactivate the Hop on service in the app, where you can also view the price for traveling alone or the price for carpooling if another customer is added to your route.

BOOKING SHARED TRIP
Booking a Shared trip means that our service searches for another taxi customer with a pick-up or destination address near you. If a suitable customer is found, our platform generates a request for taxi drivers in the area. If a driver accepts the shared journey, both you and the other customer must confirm the booking of the driver and the car. Once you accept a shared trip, it becomes binding and cannot be canceled
As a customer looking for a shared trip, you should be aware that the waiting time to find a driver may be longer and the journey may take longer than if you were alone in the taxi.

Once a driver has accepted your shared trip, cancellation is not possible.

BOOKING FOR A FRIEND
Booking for another taxi customer means that you are responsible for ordering, booking, and paying for another taxi customer. You can choose the pick-up location and destination, and the system will search for available drivers nearby. Once a driver has accepted your booking, you confirm it.

STORING GPS DATA
We store your GPS coordinates from the time a driver accepts your booked journey until you confirm that you are in the car. This is done to provide the driver with your position when you ordered the trip. This data is deleted after 4 weeks.

YOUR OBLIGATIONS
As a customer, you must comply with national legislation. You must be at least eighteen (18) years of age to purchase the service or use the features, unless authorized by your legal guardian.
If you register an account and use the service on behalf of a legal entity, you represent that you have the authority to enter into these terms and use all features on behalf of that legal entity. If you are a business customer, these terms constitute the entire agreement between us.

When using the features, you must comply with applicable legislation, regulations, and authority regulations. You may only use our website or application through the interfaces provided by us and expressly permitted by the terms. You must not use the features in any way that conflicts with our rights or the rights of any third party. You agree to follow all instructions and recommendations provided by us.

You are responsible for all activities that occur on your account. Keep your login details secure and do not share information about your account with any third party. If you suspect unauthorized use of your account, contact us immediately.

We may temporarily restrict access to the features for technical fixes, minor technical updates, or updates to comply with changes in applicable laws and regulatory requirements.

If you provide incorrect, inaccurate, out-of-date, or incomplete information when creating your account, we have the right to refuse your order and close your account, even if you do not comply with our general terms and conditions.

YOUR OBLIGATIONS TO THE TAXI DRIVER

As a user of Hack Ride's services, you are responsible for your conduct in the vehicle provided for the service. Any damage or litter in the vehicle is your responsibility if you ordered the trip. The driver has the right to charge you for cleaning the car if necessary.

The driver has the right to refuse a customer to travel with them if the customer's behavior is inappropriate, such as drunkenness or violent behavior. Hack Rides disclaims responsibility for the driver's decision regarding the customer's ability to travel.

PRICE AND PAYMENT

The price is stated each time the service is used. Payment is made through the customer's specified payment method after the service has been performed.

We accept American Express, Discovery, Mastercard, VISA and payment via payment initiation. When a booking is created, the amount multiplied by a factor of 2.0, is initially reserved on the payment card. This amount is refunded once the trip is completed and the correct amount is debited. All card information is handled by our payment service provider, Stripe Pay. Hack Rides and Uadd do not handle any card information directly.

Stripe Pay ensures fast and secure payments. To make a payment, select the card as the payment method in our application. You will be redirected to the Stripe payment servers, where you can enter your card details.

Security
Our payment service provider Stripe Pay uses SSL (Secure Socket Layer) protocol for secure data transmission over the internet or other networks. SSL encrypts the information to ensure it cannot be read by external parties.

COOKIE POLICY
hackrides.se and hackrides.com use cookies so that the user experience will be satisfactory and so that you as a visitor will have access to certain functionality. Our cookies do not save sensitive personal data such as names, phone numbers, e-mail addresses or other directly identifiable personal data.

What are cookies?
A cookie is a small text file, which stores information on your computer. Our pages uadd.com, hackrides.com and hackrides.se use cookies for technical reasons to make the websites' functionality optimal, for example when logging in, navigating and form handling. There are two types of cookies, a variant that saves a file permanently on your computer and another type that is saved temporarily while you are on our website. Our cookies do not save information such as names and personal data.
If you do not accept the use of cookies, you can turn off the function in your browser's security settings. Read more about how to turn off cookies below.
General information about cookies and the new Electronic Communications Act can be found on the Post and Telecommunications Authority's website:
https://pts.se

How do we use cookies?
A number of our pages use cookies to remember whether you are logged in or out and save your preferences so that the website works better for you. By preferences is meant your previously entered data such as name, email and more. It may also be that you have previously answered certain questions on the website, such as accepting our guidelines or otherwise.

Third party cookies
We use Google Analytics to track how users use our website to make improvements. To read more about the cookies used by Google, visit their cookie policy:
https://policies.google.com/technologies/cookies

How to control cookies
You can delete all cookies already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may need to manually adjust certain settings each time you visit a website and some services and features may not work.
For more information see: https://aboutcookies.org/

Security Policy
We are grateful that you visit our website, use our services and offers. We take the protection of personal information very seriously and want you to feel safe in using our services.

Data protection
Data protection is regulated by the data protection regulation, GDPR, which is an EU law of 25 May 2018. You can read more on the Swedish Data Protection Authority's website under Laws and regulations:
https://www.imy.se/other-lang/in-english/the-general-data-protection-regulation-gdpr/

BOOKING DETAILS
We save information such as pick-up location, drop-off location, pick-up time, name, phone number and the driver's ID when booking. If the trip is paid for by card, information about payment transactions is also saved. This information is generated every time a booking is made and cannot be deleted. No card details are saved, only information about the transaction is saved. The information is stored for at least seven years in accordance with Swedish tax legislation.
The customer and the driver always have full access to their travel history in our platforms where all details relating to the trip are stored, including text conversations that may have occurred between the customer and the driver.

All information relating to the customer is deleted upon their active de-registration from Hack Ride's platform issued by Uadd, except for the information that must legally be stored for seven years regarding Uadd's accounting obligation.
The driver must have the GPS function in the app activated, but the customer can choose to turn off the function in their app. The customer will then have to enter the address for collection manually. If the customer chooses to have their GPS function activated, the pick-up address can be automatically registered and the driver can see the customer's position.

RIGHT OF WITHDRAWAL
A booking via Hack Rides is binding and once the trip is completed it cannot be cancelled.
It is clearly stated in the platform used, at which stage a cancellation is associated with a fee and how much a cancellation costs.
In circumstances where Hack Ride's services are not compatible with what has been promised, there is the possibility of a refund.
Contact our support in the app or via the website to raise the issue. After our evaluation, we will return and report whether a refund can be made or not.

If the ordered taxi has arrived at the pick-up destination and the customer has confirmed that he/she is sitting in the taxi, it is not possible to cancel the trip without being charged the full price.

Exceptions to the right of withdrawal
If we have already performed parts of the service before you gave notice that you want to cancel your purchase, we are entitled to compensation in an amount proportionate to the total amount of the entire service.
Your right of withdrawal as a consumer according to the Distance Contracts Act does not apply if the total price is less than SEK 400 or when you have agreed to us starting to perform the service.

AGREEMENT TERM AND TERMINATION
Contract period

The terms apply during the time you use the service in the app.

OUR RESPONSIBILITY

We are responsible, where applicable, for us:
• Perform the service in a professional manner and with correct and necessary competence.
• Takes care of your interests and consults you to avoid misunderstandings when necessary.
• Provides materials necessary for the service.
• Ensures that the service is not performed in a manner that contravenes the Product Liability Act or the Marketing Act.
• Inform you if we need further information if necessary,
• Discourage you from using the service if it would not be beneficial to you.

COMPLAINTS AND DISPUTES
If you believe that the service is incorrect, you can complain by notifying us via our contact details. You must advertise within a reasonable time. In this case, two (2) months is considered a reasonable time. You cannot complain about errors discovered later than three (3) years after the completion of the service.

If you have any complaints, please contact our support in the app or through our website.
We will always first try to solve your problems.
If the solution is not satisfactory for any reason, the matter can always be taken to the Swedish Consumer Agency, the General Complaints Board or a Swedish court.
https://www.konsumentverket.se/
https://www.arn.se/


You also have the option of sending your complaint to the EU's platform for online dispute resolution - the so-called ODR platform ec.europa.eu/consumers/odr.
Third party services as part of the service
Sometimes we use services and/or products from third-party providers. These suppliers act outside of our control and we are not responsible for any damages caused due to an act or omission attributable to such supplier.
If you are a consumer, we only provide the service for your private use. If you use the service for commercial purposes and/or for business and resale purposes, our liability towards you is limited as follows:

We are not liable to you, whether in contract, damage including negligence, breach of statutory duty or otherwise, for loss of profit, indirect damage or consequential damage arising under or in connection with an agreement between us.
Our total liability to you for any other loss arising under or in connection with any agreement between us, whether in contract, tort including negligence, breach of statutory duty or otherwise, shall be limited to the total amount paid by you for the service according to the current order/agreement.
Errors and delays beyond our control (force majeure)
We are not responsible for delays and errors beyond our control. If our suppliers are delayed due to an event beyond our control, we will notify you as soon as possible and take steps to minimize the damage caused by the delay.

IMMATERIAL RIGHTS
Our rights

The website and the app are owned and administered by Uadd Sverige AB. All copyrights, trademarks, trade names, logos and other intellectual or industrial rights owned or used by us and those included in our features, including titles, graphic images, icons, scripts, source code and so on are our own, or those of other licensors , property and may not be reproduced, distributed, sold, used, modified, copied, restricted or used, in whole or in part, without our written consent.
Respect for our property
You may not, for any purpose, tamper with, attempt to gain unauthorized access to, modify, hack, repair or otherwise adjust any of our materials, hardware, source codes or other information.
Respect for our intellectual property rights
The Service and other information, including all associated intellectual property rights, provided and made available by us constitute our exclusive property. You may not use our exclusive property for any commercial purpose or for any other purpose without our written consent.

APPLICABLE LAW
Swedish law shall be applied in accordance with our terms and conditions and our legal relationship in general.

Uadd Sweden AB
Box 5838
102 48 Stockholm
Organization number: 559278-8078